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Framework for Cultural Inclusion

Framework for Cultural InclusionOur work at Community Child Care NSW is undertaken within a framework of cultural inclusion. The following describes that framework, what it looks like and how we achieve this.

Access

What does it look like?

  • Policies, procedures and strategies are in place that promote access by culturally diverse consumers.

How will we achieve this?

  • The needs of culturally diverse services and staff are integral to planning and implementing programs.
  • Service delivery approaches respond to the cultural diversity of educators and staff of education and care services.

Equity

What does it look like?

  • Services are delivered equitably to educators of culturally and linguistically diverse backgrounds.

How will we achieve this?

  • Children's services using CCCC program reflect the demographic and cultural diversity of children's services in NSW.
  • CCCC policies support access to culturally skilled, bilingual or bi-cultural workers.

Efficiency

What does it look like?

  • Resources are used efficiently to deliver services to CaLD consumers.

How will we achieve this?

  • Appropriate research mechanisms are in place to collect data on priority needs of culturally diverse communities.
  • 'Best Practice' service provision to CaLD consumers are analysed and assessed for incorporation into CCCC practice.

Communication

What does it look like?

  • Communication strategies are in place to ensure equitable access to information.

How will we achieve this?

  • Information on CCCC services is translated into relevant community languages.
  • Systems are in place to assist staff from CaLD backgrounds participate in organisational decision making .
  • Services are planned and delivered in consultation with culturally and linguistically diverse peak organisations.
  • The CCCC environment reflects the cultural diversity of the community.
  • CCCC relationships facilitate better outcomes for culturally and linguistically diverse consumers.

Responsiveness

What does it look like?

  • CCCC programs are designed to respond to the needs of people from CaLD backgrounds.

How will we achieve this?

  • Guidelines are in place for referral to and working with interpreters and translators.
  • CCCC programs are reviewed to include the needs of people of culturally diverse backgrounds.

Effectiveness

What does it look like?

  • Plans, goals and performance indicators are in place to measure outcomes to CaLD consumers.
  • Appropriate training, education and resources are available to staff to deliver culturally responsive services.

How will we achieve this?

  • Performance indicators and client satisfaction measures are regularly evaluated.
  • Appropriate and adequate methods of collecting qualitative and quantative data are used.
  • Employment, induction and training processes are in place to support a culturally responsive workforce.

Accountability

What does it look like?

  • Strategic plans to implement CaLD service provision are publicly available.
  • Service to CaLD educators and staff is subject to quality assurance and quality improvement processes.

How will we achieve this?

  • Culturally appropriate assessment, complaints and disputes mechanisms are in place.
  • Public information about CCCC is provided in community languages and the dissemination of this information is reviewed to assess its effectiveness.
  • Quality assurance frameworks are designed and implemented around the needs of CaLD consumers.

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